Privacy Policy

1. Who we are

Famora ("we", "us", "our") is a household organiser that helps families keep their documents, subscriptions, finances, travel, plans and life admin in one private place. The service is available in our iPhone app and at famora.co.uk. We are based in the United Kingdom and are the controller of the personal data described here.

For privacy matters, contact us at appfamora@gmail.com or through our contact page.

2. What data we collect

• Account data: your name, email address and sign-in details (email and password, or Apple, Google, Microsoft or Facebook sign-in).
• Household data you add: household members (which may include children), birthdays, contacts, events, tasks, notes, documents, photos and scans, subscriptions, bills, financial records, vehicles, property, travel plans and loyalty memberships.
• Sensitive information you choose to store: for example passport or identity documents, insurance policies and any health information you add for family members. Only add what you are comfortable storing.
• Camera and photos: used only when you choose to scan or upload a document.
• Location: only used around trips you have planned (from two days before departure) to show nearby airport lounges, and never tracked in the background otherwise. You can refuse location access in your device settings.
• Connected services (optional): if you connect Google Calendar or Google Drive, we read and write the calendar events or read the files needed for the feature. Direct Gmail and Outlook connection is not currently offered.
• Usage and device data: pages visited, features used, crash and error logs, used to run and improve the service.

3. How and why we use your data

• To provide Famora to you and your household (contract).
• To organise your information, pick out key dates and send reminders and notifications you have asked for (contract).
• To provide AI features, only where you have given permission (consent).
• To keep the service secure, prevent abuse and fix problems (legitimate interests).
• To answer support requests and tell you about important changes to the service (contract and legitimate interests).
• Where you store health information, we process it only because you have chosen to store it and only to show it back to your household (explicit consent).

We never sell your data, never use it for advertising, and never use it to train AI models.

4. Third-party AI (only with your permission)

Famora asks for your permission before any AI feature runs. If you allow it, the information needed for a feature (your questions, the relevant household details, and the content of documents and photos you ask Famora to process) is sent through our hosting platform, Base44, to Google (Gemini), OpenAI and Anthropic (Claude) to generate answers, read documents and prepare reminders.

If you choose "Not now", Famora still works for storing and organising your information, but AI features are switched off. You can change your choice at any time in Settings > AI Preferences. Household background processing only runs AI when at least one member has allowed it and nobody in the household has declined.

5. Who we share data with

• The members of your household you invite, who can see the household's records.
• Service providers who host and run Famora for us: Base44 (hosting, database, sign-in, email and file storage) and the AI providers named above when you allow AI.
• Google, if you choose to connect Google Calendar or Drive. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
• Authorities, where the law requires it.

Some of these providers may process data outside the UK. Where they do, we rely on the UK's adequacy regulations or approved contractual safeguards.

6. How we protect your data

• Data is encrypted in transit and at rest, and vault documents get an additional layer of encryption.
• Each household's records are kept separate, and our servers check household membership on every request.
• Destructive actions, such as deleting your account, need a code sent to your email.
• You can add a Security PIN on your device for the vault.

7. Deleting your account

You can delete your account at any time inside the app: open Settings and choose Delete account. This removes your account and the personal data linked to it. If you are the only member of a household, the household's records are deleted too; if others remain, your own membership and details are removed. Copies held in our hosting provider's backups are removed on its normal backup cycle, except where we must keep something by law.

If you no longer have the app or can't sign in, email appfamora@gmail.com from the email address on your account with the subject 'Delete my Famora account'. We will confirm it is you, delete the account and its data as described above within one month, and tell you when it is done.

8. How long we keep data

We keep your data while your account is active. When you delete your account or remove an item, we delete it as described above. Limited security records (for example, that an account was deleted) may be kept for as long as needed to protect the service and meet legal obligations.

9. Your rights

Under UK GDPR you have the right to access, correct, delete and export your personal data, to object to or restrict some processing, and to withdraw consent at any time. To use these rights, email appfamora@gmail.com. You can also complain to the Information Commissioner's Office at ico.org.uk.

10. Children

Famora accounts are for adults aged 18 and over. Parents and guardians may add information about their children to their household, and are responsible for doing so.

11. Cookies

We use essential cookies and similar storage for sign-in, security and remembering your settings. We do not use advertising or cross-site tracking cookies.

12. Changes to this policy

We will tell you about significant changes by email or with a notice in the app before they take effect.